Privacy Policy

Last updated: 21 October 2026

This Privacy Policy explains how KhanCrafts ("we", "us", "our") collects, uses and protects your personal information when you visit this website or place an order with us.

Information we collect

Order details: when you place an order, we collect your first and last name, phone number, email address, delivery address (street address, city, province and postcode where provided) and any order notes you add.
Order contents: the products, sizes, colours and quantities you order, and the order total.
Website usage: technical information collected through cookies, as described below.

We do not ask for or store card or bank details on this website. All orders are paid by Cash on Delivery.

How we use your information

To process, confirm and deliver your order.
To contact you by phone or email about your order.
To collect payment on delivery.
To answer your questions and provide customer support.
To keep records of orders and to meet our legal obligations.
To protect our website and customers against fraud and misuse.

Cookies

Our website uses cookies, which are small files stored in your browser.

Store cookies: our online store runs on Shopify. Shopify uses cookies to remember the items in your cart, to run the checkout and to keep the store secure. These cookies are needed for the cart and checkout to work. You can read more in Shopify's privacy information at shopify.com/legal/cookies.

You can delete or block cookies in your browser settings. If you block store cookies, the cart and checkout may not work.

Third-party services

Google Fonts: our website loads fonts from Google's servers. When a page loads, your browser connects to Google, which receives your IP address. Please see Google's privacy policy for how Google handles this information.
Delivery: to deliver your order, we share your name, phone number and delivery address with the delivery service that carries your parcel.

Sharing your information

We do not sell or rent your personal information. We only share it where it is needed to deliver your order, where the law requires it, or to protect our rights and our customers.

How long we keep your information

We keep order information for as long as it is needed to complete your order, handle any questions about it, and keep the business and tax records we are required to keep.

Your choices and rights

You can ask us to:

tell you what personal information we hold about you;
correct information that is wrong or incomplete;
delete your information, unless we need to keep it for legal or record-keeping reasons;

To make a request, contact us using the details below.

Security

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. No website or internet transmission is completely secure, so we cannot guarantee absolute security.